Frequently Asked Questions:
How is shipping calculated? Most items come with free shipping. The only exception is if the user chooses a faster shipping method, or international orders.
How long does it take to get my order? We ship almost everything USPS priority mail, which is advertised to arrive one (01) to three (03) days after shipping date. Due to the hand-crafted nature of our products it can take up to three (03) MONTHS for an item to be shipped. From the day you order till you receive your product will vary, but if you don't have it in fourteen (14) to sixteen (16) BUSINESS days from shipping date please contact us immediately. You will be notified when your order ships, and with international shipments being an exception, a tracking number will be provided.
Who do you use to ship items? The vast majority of products are shipped using USPS. Extremely large, heavy items, or bulk orders will be shipped via UPS.
Do you ship outside the U.S? Yes, your fees will be calculated upon checking out.
How are the horns made? First, we ethically source every horn...that's the easy part. The marrow of every horn must then be removed. To do this extreme heat must be introduced. This can be accomplished in many ways, but one of the most popular ways is boiling. Once the marrow is softened it can be removed. This leaves the horn ready for more work.
With the marrow removed the horn is then cleaned, inside and out, and polished. High grade food safe lacquer is introduced and any adornments are added. Carved and engraved horns get their magic touch at this point.
Tankards are cut so that the handled sticks up. The exact amount of heat is introduced again to make the handle pliable. It is then bent down to the shape we all know and love and it is cooled. The tankard is polished and completed with adornments, engravings or polishing.
How do I fix a leak in my horn or tankard? Your drinking horn and tankards could spring a leak over time if they are exposed to extremes in temperatures, or dropped one too many times in the heat of battle. Super glue is your friend. Locate the leak and put super glue on the inside and outside of the site of the leak. Let it dry, and your horn will be back in fighting shape.
How do I keep my horn or tankard clean and pristine? First of all, please keep your horn out of extreme temperatures and away from extremely humid conditions. Do not intentionally use them as a weapon and throw them at your enemies (I guess it depends on who it is, it may be worth it). Do not put them in a dishwasher or microwave ever. Except for our coffee drinking horn, do not use hot liquids. Do not introduce heavy solvents, or anything highly acidic. Wash with luke warm water and soap. Do enjoy your horn for years to come with proper care!
Can I order a specific color? Unfortunately, no. The range of colors can differ greatly between horns. If you have an idea of the kind of horn you want, i.e lighter or darker, we can attempt to find one that matches the criteria, however, no promises can be made. Nature will ultimately dictate what we, and ultimately you, get.
Where do you get the horns? Every horn and bone product is ethically sourced from India. Ox and water buffalo are extremely common and utilized for food, leather products, milk, and so forth. The horns are gathered and sold to us.
Why does the horn/tankard I got look different than in the picture? Every horn is different from the next. Only the Gods will dictate the pattern and color of the horn that you receive. The size range of every horn and tankard will always remain the same, but the colors and patterns are infinite. The product pictures represent the general idea of what you will receive, it will not be the exact one. That's what makes the horns uniquely yours.
Can you do a bulk order for my wedding or special event?
Absolutely! Please contact us first so we can discuss your needs and determine what will make you happy. We do ask a minimum of 1 and 1/2 month advance notice for large events due to the fact we have to ensure we have everything you need made and sent to you in plenty of time. Most of our items are hand-crafted, so we need plenty of time to make your items look perfect.